1. How do I make a booking and what are the payment terms?

You must book in advance and provide all required details such as date, time, destination, and number of passengers. A non-refundable deposit may be required. Full payment is due before the hire date unless you have a credit arrangement. Bookings may be cancelled if payment terms are not met.

2. What are the vehicle specifications and safety policies?

Each bus is supplied based on your booking, and the seating capacity must not be exceeded. Passengers must wear seat belts and follow driver instructions. Dhillon Bus Charter is not responsible for any damage to personal property during transit.

3. Who provides the driver and what are the guidelines?

A licensed and qualified driver is provided. The Hirer must provide a complete itinerary and follow the agreed schedule. Overtime charges will apply if the agreed hours are exceeded.

4. What is not allowed on the bus?

Smoking, alcohol, and illegal substances are strictly prohibited. The Hirer must ensure that all passengers behave safely and respectfully.

5. Who is responsible for damage or cleaning?

The Hirer is responsible for any damage to the vehicle or its equipment. The vehicle must be returned in clean condition or additional charges may apply.

6. Is the bus hire covered by insurance?

Dhillon Bus Charter covers vehicle insurance. However, Hirers are advised to purchase their own travel insurance for extra protection.

7. What happens if there is a delay due to an unforeseen event?

The Company is not liable for failures or delays due to events beyond its control, including natural disasters, weather, accidents, or labor strikes.

8. How are disputes handled?

Any disputes will be resolved through direct negotiation between Dhillon Bus Charter and the Hirer.

9. What law governs the terms and conditions?

These terms are governed by Victorian law, and any legal actions must be filed in Victoria, Australia.

10. Can the terms be updated?

Yes, Dhillon Bus Charter may amend these terms at any time. Changes will be communicated to the Hirer in writing.

11. Are there any credit card fees?

Yes. A 2% surcharge applies to payments made by VISA or MasterCard.

12. What’s included in the quotation?

Quotations include vehicle hire, road tolls, and parking fees unless stated otherwise.

13. Do I need to provide accommodation or meals for the driver?

If the charter requires overnight stays, you must provide suitable accommodation for the driver:

• Single occupancy, clean room
• Private bathroom with toilet and shower
• Linen provided

Certain venues (e.g., backpackers or those near music venues) may be rejected due to driver fatigue risks. Drivers have the right to request alternative accommodation. Customers may also be responsible for meals — $20 for breakfast, $20 for lunch, and $30 for dinner, as included in the quote.

14. What is your lost property policy?

If you've lost something, contact 1800 344 566. While we will try to recover items, we are not liable for any losses. Items may be picked up or mailed (postal charges apply). Unclaimed items may be donated to charity after a reasonable time.

15. Can the driver provide commentary during the trip?

Some drivers can provide commentary. Please request this in advance so we can assign a suitable driver. Additional charges may apply.

16. Are tips required for drivers?

No, tipping is not required. However, you're welcome to tip if you feel the driver exceeded expectations.

17. Are arrival/departure times guaranteed?

No, we provide estimated journey times in good faith. We are not liable for delays caused by traffic, weather, breakdowns, or other unforeseen circumstances.

18. Are there rules about driver fatigue?

Yes. Drivers must follow legal requirements for rest and driving hours. The driver has final say on required rest to ensure safety.